Terms

Terms of Use

Payment methods

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank 

Secure Payment

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

ROYALTY TOURS TERMS AND CONDITIONS

 

These are the conditions of booking of ROYALTY TOURS S.A. The contract between the parties is made on the terms outlined herein. Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by ROYALTY TOURS. By using Royaltytours.gr or any affiliated website, you agree to be legally bound by these terms, which shall take effect immediately. ROYALTY TOURS may change online these Terms & Conditions at any time.

Prices: Prices are based on known currently costs and are subject to change without notice. Prices listed on ROYALTY TOURS site are per person unless otherwise specified. Prices are subject to change without notice.

Prices do not include: (Unless stated) Personal items and expenses, meals and drinks, Tour Guide, Entrance fees at sites and museums, gratuities to guide and driver. Gratuities are at your discretion and are really appreciated if given

Payment: ROYALTY TOURS accept all type of Credit and Debit cards and there is no extra fee for processing credit card payments. Full payment is required to complete a reservation. Payment will be listed as ROYALTY TOURS on the credit card statement. No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

Drivers: Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Our drivers will do their best to drop-offs at your hotel or as near as possible unless stated otherwise. Your guide will be happy to assist and advise you.

Smoking: Smoking is not permitted during the tour but all tours make frequent stops.

Food and Drink: In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks onto the vehicles.

Clothing: Entrance to churches and monasteries visited in our tours is not allowed to gentlemen and ladies with no proper outfit.


Children age 0-18 years: Children under eighteen must be accompanied by an adult.


Seniors: Age 65 years and over. Passport should be shown on the day of travel.


Cancellation: 
Except any emergency reason stated, or due to strikes, or bad weather conditions, that a Tour has to be cancelled, any Tour or package or any product will be cancelled by any passenger with or without due notice, are subjected to a cancellation fee according to the following scale:

  1. Short Tours: For full day and half-day tours, a 40% cancellation fee applies to cancellations made up to 48 hours prior to tour departure and time. For cancellations within 2 calendar days prior to tour departure and time 100% cancellation fees apply (no refund).
  2. Multiday tours: A 40% cancellation fee applies for cancellations made 31-60 days prior to tour departure and time. A 100% cancellation fee applies (no refund) for those cancelled 1-30 days prior to tour departure date and time. Detailed cancellation policy is written on your voucher / ticket. Ferry, Flight, Train and Event tickets are non-refundable.

Cancellations by ROYALTY TOURS or its suppliers:  We reserve the right to cancel any of the services, without any penalties beyond offering a full refund.

Amendments: On site amendments are aloud subject to availability up to 1 hour prior to departure. Fast-track entrance tickets, theatre tickets, boat trips or cruises, ferry and flight tickets cannot be amended. All other date-change requests and amendments are subject to availability by our suppliers and/or service providers.

Lost property:  Whilst every effort is made to return lost property, ROYALTY TOURS cannot be held responsible for property left on the vehicle. Property found must be collected from our office at 25 Eth. Makariou St., Argyroupoli, Athens, for those participating in our Athens tours. All the other should speak with their local provider.

Personal insurance: Is not included apart from the one that Greek Law obligates. Please discuss this with our team in order to provide you with more coverages with extra cost.

Luggage:  Overnight Tours the allowance is one suitcase not exceeding 20kg (44lb) in weight.  A small amount of hand luggage is permissible. Luggage is carried at the passengers’ own risk and must be collected by the client.

Tour information: While touring, please note that seats are on a first come first serve basis. We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability.  We reserve the right to cancel any tours due to lack of demand and to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every endeavor will be made to advise passengers in advance of any alterations which are deemed necessary.

Voucher / ticket: You will receive a personalized ROYALTY TOURS Voucher for each tour, transfer, event or service booked. You must provide signed  the original, authentic ROYALTY TOURS Voucher to the appropriate service provider in order to redeem your tour, ticket, or package.


Passports & visas: A Passport valid for all countries to be visited must be carried and it is your responsibility to ascertain from your Travel Agent what visas are required.

Accident or Loss: We have no liability for loss, damage , delay, inconvenience, or direct or consequential loss, injuries or death, however caused, even if it is our employees’ negligence. We do not own or manage hotels, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at owner’s risk throughout the tours.

What the prices include: This is specifically stated on each tour web page and on the voucher that each passenger will receive.

Third Party Products: Tickets bought through third party suppliers may carry a different set of terms of conditions/cancellations for which we are not responsible. Hotels are also may carry a different set of terms of conditions / cancellations for which we are not responsible. Please note that on your voucher/tickets cancellations details will be written.   

Booking on behalf of others: By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or your travel agent if any changes or cancellations are required and keeping your party informed. By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

General conditions:  In the event of “Places of Interest” being closed, or road conditions en – route prevent the tour as advertised being operated, every endeavor will be made to substitute an alternative, but the company reserves the right to cancel or alter arrangements. No servant or agent of ours can vary our conditions and any such purposed variation shall be of no effect unless it has been signed by our director. All matters concerning this booking shall be subject to Greek Law.